Refund policy
Last Updated: March 6, 2026
At Mat & Moov, we take pride in the quality of our products and carefully prepare every order.
Because of the nature of our products, all sales are final.
No Returns or Refunds
We do not accept returns, refunds, or exchanges once an order has been placed.
This policy helps us maintain product quality and hygiene standards for all customers.
Please review your order carefully before completing your purchase.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
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Your order number
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Photos of the product
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Photos of the packaging
Once reviewed, we may offer a replacement or store credit at our discretion.
Lost or Stolen Packages
Mat & Moov is not responsible for lost or stolen packages marked as delivered by the carrier.
If your package is marked delivered but cannot be located, we recommend contacting the shipping carrier directly.
Order Changes or Cancellations
Once an order has been placed, it cannot be changed or cancelled, as orders are processed quickly.
Contact
If you have questions about your order, please contact us at: